Welcome

Thank you for stopping by and to check out my store policies. I hope that I have covered most of your FAQ but if you still have any further questions, please do not hesitate to ask and I will get back to you as soon as possible.

Payment

Paypal payments preferred for all customers.
Direct deposit is available if you are living in Australia (Please allow 10 business days for clearance if using this method)

If you would like me to HOLD an item, I will be glad to do so. Please send me a conversation re the item to be held for you.

If you cannot afford an item right now, flexible payments are also available. Please send me a conversation and I will be happy to sort something out with you.

Once an order has been made, the item will be sent out within 48 hours of payment received unless the item is out of stock.

Items must be paid within 3 days of purchasing. If you have accidentally ordered the wrong item, please email straight away to iludesignsa@gmail.com to cancel the purchase within 24 hours.

Shipping

Items are shipped out on Wednesday and Saturday.

Delivery:
Australia orders are sent by Standard Mail. I could also send it with delivery confirmation if you request for it.

***FREE SHIPPING is provided within Australia for all orders over $50AUD***

***FREE WORLDWIDE SHIPPING is provided for all orders over $80AUD***

Refunds and Exchanges

EXCHANGES:

I will gladly accept exchange for item purchased if requested within 3 days of receipt.
Once the item is returned to me unworn and in its original ilu packaging, I will issue you a store credit for the original item price.
Shipping costs will not be included in the store credit.

Refunds will only be given for faulty items.

Additional Policies and FAQs

MATERIALS:
All earrings are hypoallergenic - Hooks and posts used are either sterling silver, surgical steel or nickel free. Even the clip-ons are hypoallergenic which are great for those who have sensitive and allergic ears.

If you require jewelry in gold, please email me @ iludesignsa@gmail.com and I am glad to be of help.

CUSTOM ORDERS:
I would require a 40% initial deposit for initial design which is non-refundable and the rest would be payable when the item has been completed.

WHOLESALE ENQUIRIES:
Please email me on iludesignsa@gmail.com for wholesale orders.